The impact of total quality management performances

The impact of total quality management performances

CHAPTER TWO: LITERATURE REVIEW

2.1 Introduction

The previous chapter has introduced the concept of total quality management in industries and how it influences performance. This chapter explains the information that is available in the literature in relation to the research topic. The chapter starts with a review of the theoretical literature, then the review of critical literature and the identification of information gap in the literature and then concludes with a conceptual framework that explains the variables that would be used in the study.

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Sidikoglu, E. & Olcay, H. (2014). The Effects of Total Quality Management Practices on Performance and Reasons of and Barriers of TQM Practices in Turkey. Journal of Advances in Decision Sciences, 4 (3), 605 -622.

Smith, D. M. (2009). New Kids on the Block: Evaluation in Practice. In Moseley, J. L., & Dessinger, J. C. (Eds.). Handbook of Improving Performance in the Workplace, Measurement and Evaluation. Hoboken, NJ: John Wiley & Sons Publishers Ltd.

Sultana, A., Irum, S., Ahmed, K. & Mehmood, N. (2012) ‘Impact of training on employee performance: A study of telecommunication sector in Pakistan.’ Interdisciplinary Journal of Contemporary Research In Business, 4(6): 646-655

Tahir, N., Yousafzai, I. & Hashim, M. (2014) ‘The impact of training and development on employees performance and productivity: A case study of United Bank Limited Peshawar City, KPK, Pakistan.’ International Journal of Academic Research in Business and Social Sciences, 4(4): 86-97

Talib, F., Rahman, Z. & Akhtar, A. (2012). Instrument for Measuring the Key Practices of Total Quality Management in ICT Industry: An Empirical Study in India. An International Journal of Service Business, 4 (17), 17 – 39.

Tari, J. J., Morina-Azorin, F., Pereira-Moliner, J., Lopez-Gamero, M. & Pertusa-Ortega, E. M. (2014). Quality management and Performance in the Hotel Industry: A Literature Review. In Peris-Ortiz, M., & Alvarez-Garcia, J. (Eds.). Action-Based Quality Management: Strategy and Tools for Continuous Improvement. Heidelberg: Springer.