The impact of total quality management performances
CHAPTER TWO: LITERATURE REVIEW
The previous chapter has introduced the concept of total quality management in industries and how it influences performance. This chapter explains the information that is available in the literature in relation to the research topic. The chapter starts with a review of the theoretical literature, then the review of critical literature and the identification of information gap in the literature and then concludes with a conceptual framework that explains the variables that would be used in the study.
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