With the markets becoming highly competitive, systems and operations management optimization is becoming a core competitive advantage. Systems and operations management is a system of controls and communication tools that facilitate the achievement of organizational goals. Operations management is concerned with the process of overseeing, designing and restructuring of organizational operations to enhance efficiency in the organizational processes. As noted by Kenneth & Loudon (2007, p. 34), operational management involves the responsibility of ascertaining that all businesses operations are sustainable and efficient to facilitate customers’ satisfaction. To facilitate efficient coordination of organizational processes, information integrity has been found as one of the core areas that managers need to focus on. Information systems integrity ensures accurate information on the configurations and capabilities of processes within an organization to ensure that efficiency in all operations is realized. This implies that, operations and systems management facilitates the development of strategies and carrying out of tactical decisions in supporting the process of implementing the strategy.

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