Effects of quality management
This paper compares and contrast quality management at the FirstBank of Colorado and at the Citibank. FirstBank boost of over $11 billion assets and over 125 locations in Colorado, Arizona and California. It is a relatively successive bank with a record of financial stability, outstanding employees and a great customer base. On the other hand, Citibank is the financial wing of the Citigroup. It is a global recognized bank in cash management services. To bring the comparison of the two banks into perspective this paper looks at their personnel training in light of domestic and global competition.
Apendex ii: www.citibank.com/citi/citizen/data/cr07_ch15.pdf