Conflict Management and Conflict Resolution in Higher Education
Satterlee, A. (2002). Conflict Resolution Strategies for the Adult Higher Education Student. Retrieved on Feb 9, 2012 from http://www.eric.ed.gov/PDFS/ED462055.pdf
According to this article, adults are supposed to demonstrate that they have attained skills, knowledge, and capabilities that are necessary for growth in their jobs through formal training and education. In educational institutions, students conflict among themselves or with their lecturers hence these conflicts should be identified and resolved. The goal of solving conflicts should be creating a win-win situation in order to ensure that all parties in the conflict win. Students should be involved in games where they interact with each other hence they will learn to respect each other and this solves conflicts.
Warters, W. (2002). Researching Campus Conflict Management Culture(s): A Role for Ombuds? Conflict Management in Higher Education Report, Vol. 3(1), pp. 1-8
Warters, W. (2006). Conflict Management in Higher Education: A Review of Current Approaches. New Directions for Higher Education, Vol. 1995(92), pp. 71-78